Our CAREGivers

A tradition of great CAREGiving

Caring. Compassionate. Capable. Reliable. Dependable. Professional. Trusted. Our CAREGivers are all of these things and more.

At Home Instead Senior Care we employ, train and develop people to become outstanding CAREGivers. The heart and soul of our business, our CAREGivers are local residents of Melbourne's Outer East & South Eastern Suburbs, many of whom have cared for an older loved one themselves and have developed a genuine passion and interest in older people. Our CAREGivers are fully insured and undergo an intensive three phase interview process, including no less than six reference checks and a criminal background check.

Our training

Home Instead's exclusive multi-phase training programs equip each new CAREGiver with the skills they need to provide the best care for their clients. These training programs have been specifically created to ensure our employees are well prepared to handle any CAREGiving situation. Our training also provides a pathway for all CAREGivers to obtain a Certificate III in Individual Support. Training topics include effective communication with seniors, activity planning, recognising illnesses and depression, safety, and more.

In 2008, Home Instead Senior Care became the first private provider of home care services to establish a specialist dementia care training program delivered exclusively to its own CAREGivers, which complements other professionally developed in-house training programs provided by Home Instead Senior Care. This particular program allows CAREGivers to:

  • Maintain a safe environment for your loved one.
  • Manage changing behaviours.
  • Provide nutritious meals.
  • Provide effective mind-stimulating activities.
  • Create social interaction.
  • Supervise daily activities, and more.

Learn more about Home Instead's dementia care services.

Relationships first 

Home Instead Senior Care is built on relationships. Relationships come first, and the personal connection between our CAREGivers and our clients is of the utmost importance. We personally match each client with the right CAREGivers to help develop a bond that will foster independence, promote wellbeing and support the senior’s needs with respect, dignity and companionship. The training provided to our CAREGivers, combined with our regular meetings and training program updates, ensures that your loved one will be safe in the hands of a trusted and compassionate professional throughout their service — setting your mind at ease. 

Joanne Rumble

CAREGiver of the Quarter December 2015

Joanne comes to us after leaving the UK where she left school and went straight into nursing. Jo has worked in many departments in the general hospital sector which included disability, mentally health and the geriatric wards. Jo comes to us with a great knowledge and she is very passionate and loves helping people stay in their own homes. Jo is loved by all her clients and will always help out whenever possible. Jo is a great part of our HISCOE team. 

Yvonne Miller

CAREGiver of the Quarter September 2015

Yvonne joined Home Instead in June 20122 after 11 years of nursing. She has extensive experience in the aged care sector and only left nursing to care for her very ill father. Yvonne volunteers for many months in Bolivia, South America in an orphanage with physically and intellectually disabled children aged from new borns to the age of 18 years. She is a very caring and friendly person that enjoys helping others. Yvonne was nominated as CAREGiver of the year she like all of our CAREGivers are amazing people. Yvonne enjoys scrapbooking, theatre-manages lighting at a local theatre, aviation, astronomy and skiing.

Tania Crockett

CAREGiver of the Quarter June 2015

Tania joined our team in May 2103. Tania come to us with extensive nursing back ground in palliative care she is a very capable and caring person who is extremely cheerful and has a lovely manner about her. Tania's knowledge and skills is a great asset to Home Instead Senior Care. Tania enjoys gardening, cooking, going to the movies with friends.

Jacqui Johnstone

CAREGiver of the Quarter March 2015

Jacqui started CAREGiving with Home Instead in January 2014. Jacqui come to us with extensive experience in Customer Service and I passion to help the elderly stay in their own homes. Jacqui gets enjoyment out of seeing her cleints flurish and knowing that they are happy and comfortable with the care she provides them. Jacqui is a very hard worker and nothing is every a problem and she will always help out when ever she can. Jacqui enjoys gardening,walking and social events.

Kristina Ekman

CAREGiver of the Quarter December 2014

Kristina started as a Home Instead CAREGiver in May 2013. Kristina is outstanding Caregiver always able to observe and report any concern back to the office her feedback is always spot on. She is great listener to what her client’s needs are and treats all her clients with compassion and dignity. Kristina has also gone above and beyond for her clients. Kristina enjoys time out with reading and going on bush walks.