Our Clients

We strive to exceed your needs

Home Instead Senior Care and our team of CAREGivers make the effort to understand and exceed the needs of every client and their families.

When these needs are altered, we are quick to tailor our services to ensure our clients are always satisfied and their families are confident that their loved ones receive the best personal home help, care and support they deserve.

Client testimonials

We asked some of our clients and their families to provide feedback on their experience in receiving services from Home Instead Senior Care in Melbourne's Outer East & South Eastern Suburbs. Here is what they had to say:

"My parents didn’t want any help at all. Now they’re benefiting from 25 hours a week with Home Instead." 

H"i Suzanne, I just wanted to commend your wonderful carer Jo who was at Debbie Ridley’s today – she was wonderful , calm despite I’m sure feeling shocked at the sudden deterioration. The family also commented on her devoted and gentle care of Debbie – please tell her what a great job she did!" Cheers, Jeanette Liebelt, Dementia Project Worker, Eastern Palliative Care.

"We look forward to telling other people of your services and further utilising your services in the future when the need occurs."

"I just wanted to thank you and your team, especially T*, for the care and assistance being given to mum.  T* was fantastic yesterday with staying back to take mum to the doctors after another funny turn.  What a wonderful service to offer to the elderly and also to their busy families who may be local or much further afield."

"Thank you for the extra services and care that you have provided for Mrs W* and especially to T* for her TLC in caring for Mrs W*. The W* family and Mr S* have asked that I ensure T* knows they appreciated her care of their mother and partner." 

"I would like to pass on our thanks to all the support workers that have assisted especially the two primary support workers."

"I am impressed with not only your consideration, but the amazing speed at which you arranged the assistance. Many, many thanks once again." 

"I was speaking with J* this morning and she has asked me to pass on her thanks and appreciation to Suzanne and the all carers who are currently working with her daughter. She stated that all the carers are great, they arrive early and take very good care of S* and she could not be happier.  She also acknowledged the large amount of work that has been put into S*’s successful care plan. Suzanne, thanks for all your hard work with this family and please pass on S*'s compliment to the carers who are currently working with S*. Thank you."

"I would like to let you know what a relief it was for mum to be able to have T* attend to her showering during her recent mishap.  Mum is now so happy she is able to regain her independence with showering and as such, has become more confident in many other activities. Thankyou again for giving us so much peace of mind during a rough patch. We are more than happy to recommend your service to anyone who has a need."