Our Team

Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.

Suzanne McLoughlin


Suzanne McLoughlin has 30+ years’ experience in the Home and Community Care Sector. Suzanne graduated as Registered Nurse and spent over 20 years working with the Royal District Nursing Service both in direct care services and management. Most recently she was part of the Executive Team in a not for profit community care organization specialising in Case Management Services. Suzanne has qualifications in Management, Occupational Health and Safety and Training. Suzanne is committed and passionate about identifying care solutions that enable seniors to maintain their independence and ensuring they receive quality care from CAREGivers who are passionate about their role.

Di Philp

Operations Manager

Di commenced with Home Instead Senior Care in 2015. She has a passion about providing high quality care to the elderly to help support them to live a quality life in their own home. Di has a background in Aged Care and graduated as an enrolled nurse. This experience has provided her with a strong understanding for the changing needs of the elderly and the support required.

Geoff Atkins

Finance Officer

Geoff is a financial management professional with over 35 years' experience with international corporates, large and small businesses. Working as an Accountant, a CFO and Managing Director, Geoff has gained a wide knowledge across many industries including banking, household products, outdoor power equipment and medical supplies. Married with 3 adult children, and having spent time caring for his parents / in-laws, Geoff’s goal is to make Home Instead Outer East the first choice for ageing adults requiring care.

Wendy Miles

Community Relations Manager

Wendy Miles, is a relationship-based, values driven, service orientated individual who enjoys working with individuals, families and healthcare organisations.  She started her career as a Registered Nurse then entered the Telemedicine sector which lead to pre and post sales roles and account management within the IT sector.   Having established trusted networks in recent years in home and community care she has specialised in advance care planning and palliative care for the last five years.  Wendy enjoys identifying opportunities for innovation and collaboration with all stakeholders to solve problems. 

Nina Vincent

Care Manager

My initial experience in the aged care sector was providing Residential Medication Management Reviews (RMMRs) in aged care facilities. Previous to becoming a Care Manager, I worked for 12-years as a pharmacist in the community, hospital and medication review sectors. After coming across Case Management in my hospital role and conducting many Home Medicines Reviews, I was intrigued and decided to move into a more people orientated role. I have completed a Diploma of Community Services (Case Management) There is also a huge sense of satisfaction in making a difference to someone’s life. I love working in a team of like-minded individuals who are passionate about helping people. The most rewarding part of my role is feeling like you’re making a difference. I would like to be able to provide a high-quality service for my clients with the support of our locally based team. I would like my clients to feel well supported and confident in our service so that they can achieve their goals.

Nicola Brown

Care Manager

Professional: Over 20 years experience working in the Aged Care and Disability Sector. Two years working as a Team Leader in a Private Organisation supporting over 60 Care Givers across Metropolitan Melbourne and Care Managing Private, TAC, Worksafe and NDIS clients. Prior to Team Leader Position, over 15 years Co-ordinating a Dementia Specific Community Service in a Not for Profit Organisation, working closely with those Living with Dementia and their Carers. Passionate about people, keeping it real. Believe strongly that it is a privledge to work in this field.

Privately: Two Adult daughters, love to bush walk, and walks with my two dogs. Love to cook and enjoy where I live, family and friends, the simple things. Looking very much forward to living and working in the local community, at Home Instead Outer East.

Jo Thompson

Recruitment Officer

Jo joined our team in 2018 and brings with her over 20 years of recruitment experience in many different industries. Jo is also an experienced staff mentor, business developer and administrator.

Her most recent experience was recruitment within the social and community services sector. She has qualifications in Frontline Management, Administration and Workplace Health and Safety.

She looks forward to supporting all the CAREGiver’s in their roles.

Linda Brooks

Training Officer

Linda commenced with Home Instead Senior Care in 2012 as Recruitment and Training Officer. She has over 15 years’ experience working with the Aged and Disability Teaching Certificate 3 and 4 In Aged Care & Disability. Linda really enjoys meeting and training all the new CAREGivers.

Dianne Miller

Client Services Coordinator

Dianne commenced her roles as is Client Services Coordinator in March 2017. She recently joined the team at Home Instead Senior Care after working in the Disability and Aged Care industry for over 27 years. Dianne enjoys working as part of a small team and assisting clients to achieve their required care needs.  Working with a committed team of Caregivers makes her role even more enjoyable.

Karen Wall

Client Services Coordinator

Karen has been working with Home Instead Senior Care since 2014 as a CAREGiver.  Karen has recently joined the team in the Client Services Co Ordination role.  Karen brings to this role her knowledge as a CAREGiver. She also has a background in administration and scheduling in the Aged Care Industry. 

Jess Durnian

Client Services Coordinator

Jess has been working with Home Instead Senior Care since 2012. She has many years’ experience in Care Coordination and Disability care. Jess assist’s 2 days a week with care coordination. She really enjoys working in the Home and Community Care Industry and being a part of helping the elderly remain living in their own homes. Jess also covers the after hours for Home Instead Senior Care Outer East.

Deb Gibbons

Client Services Coordinator

Deb has been working with Home Instead Senior Care since 2016 as Client Services Co-Ordinator and has a real passion for helping people.  I find my work here very rewarding. Being a Client Care Co-Ordinator enables her to assist the elderly & disabled with the empathy & compassion they deserve.  I really enjoy working with the Care Givers who do a great job to ensure our clients can stay at home with the very best care possible.”


Frida Kordovoulos

Client Services Manager

Frida is passionate about serving older people in her community.

Her aim is to run an efficient operation in aged care, through bringing together the right people, releasing their potential and enabling them to provide seniors with quality, timely, responsive services. Her passion and drive are undergirded by strong business acumen and years of experience in senior and executive positions in aged care, pharmaceuticals, and finance. She ran her own company providing business consultancy services to General Practice, along with, organisational rebranding advice and facilitation. She holds a Bachelor of International Business and is currently completing a Master of Health Administration.

June Formby

Client Services Coordinator

Commenced with Home Instead November 2018. June worked in the banking industry before training as an Enrolled Nurse. She spent time working in Acute sector before moving into Business Administration in an Aged Care facility. June enjoys working in a team that is passionate about providing the best possible care to assist people to continue living in the comfort and safety of their own home.

Amanda Harris

Client Services Co-ordinator

Amanda joined Home Instead in April 2019 as a Client Service Co-ordinator. Amanda has worked in Aged Care administration and scheduling and loves working in the industry. Amanda has a background in Banking and Finance administration.

Julie Monk

Administration Officer

Julie commenced with Home Instead Senior Care in August 2014. Julie plays an integral part of the team in her role as Personal Assistant to Suzanne and assisting with many of the administration duties associated with the Recruitment and Training of our CAREGivers.  Julie has a background is in the Hospitality industry having worked in hotels for over 25 years. She really enjoys working in a small office environment, learning about Home Care and supporting & enabling Suzanne in her role.

Zita Krijt

Administration Officer

Zita joined the Home Instead Senior Care team in 2018,with 20+ years’ experience in General Practice and 6 yearsadministration in a Retirement Village and Aged Care Facility. Zita holds a Diploma of Practice Management and her roles have included Deputy Practice Manager, Quality Support/Coordinator, Payroll Officer, Return to Work Coordinator and Executive Assistant as well as Front of House roles.

Zita believes that whilst challenges facing Aged Care are increasingly complex, rewarding outcomes can be realised when dedication and compassion is well informed, well guided and given the best possible opportunity to meet the wishes of the elderly and frail in the setting of their choice.