Our Team

Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.

Suzanne McLoughlin


Suzanne McLoughlin has over 30 years experience in the Community Care Sector. Suzanne graduated as Registered Nurse and spent over 20 years working with the Royal District Nursing Service both in direct care services and management. Most recently she was part of the Executive Team in a not for profit community care organization specialising in Case Management Services. Suzanne has qualifications in Management, Occupational Health and Safety and Training. Suzanne is committed and passionate about excellence in care for older members of the community.

Wendy Miles

Community Relations Manager

Wendy is passionate about building relationships and is delighted to be working with Home Instead Senior Care to enhance the lives of seniors and their families in Melbourne's outer eastern suburbs. Her focus in recent years has been within palliative, ACP and in-home community care services. In the 90's, Wendy leveraged her background in nursing to go into business to help pioneer telemedicine in Australia. This launched her into an interesting and colorful career trajectory in a variety of commercial environments including, but not limited to home and community care. Wendy is the inventor of the successful range of Nurse’s Joey® pouches and appeared on the ABC’s ‘New Inventors’ in 2005 and 2007. It’s success is due to the fact that it saves the nurse’s time and decreases the demand on the nurse’s tired, aching feet. Wendy is committed to connecting you with a home care solution that is right for you and your family.

Diana Philps

Care Coordinator

My role is Care Coordinator. I ensure clients receive services requested and supporting CAREGivers in their role in delivering quality care. I am passionate about providing high quality care to the elderly to help support them to live a quality life in their own home. I have a background in Aged Care and graduated as an enrolled nurse. This experience has provided me with a strong understanding for the changing needs of the elderly and the support required.

Jess Durnian

Care Coordinator

My name is Jess and I have been working with Home Instead Senior Care for almost three years. I have many years experience in Care Coordination and Disability care. My key role with HISC is accounts. I also assist with care coordination and care consultations. I really enjoy working with a small office team, as well as communicating with our CAREGivers. I love working with our clients to ensure they receive the right care to achieve the outcome they desire.

Linda Brooks

Recruitment and Training Officer

I have been working with HISC for the past three years as Recruitment and Training Officer. I have over 15 years’ experience working with the Aged and Disability teaching Certificate 3 and 4 In Aged Care & Disability. I really enjoy my job love meeting and training all the new CAREGivers.

Julie Monk

Personal Assistant

I commenced with Home Instead in August 2014. My role is Personal Assistant to Suzanne. My background is in the Hospitality industry having worked in hotels for over 25 years. I enjoy working in a small office environment, learning about Home Care and supporting & enabling Suzanne in her role.